Asking, Analyzing, and Acting

Asking, Analyzing, and Acting A few questions, time to analyze and take action. The questions I have focus on how we can improve what we do at WSU in Rochester. The WSU alums are a testament to the solid education provided to thousands (6,500) of Rochester residents; our history reflects greatness. To maintain and improve…

Is the customer always right?

Thank you for sharing Todd. I imagine this isn’t a revelation to anyone who has ever worked with another person – no one is ALWAYS right – not even the customer. On the other hand, we know that customer sati… Source: Is the customer always right?

A year in review….

A year in review…. I started my role with WSU on July 1st 2015. During the past year I was welcomed to the Rochester community, learned how WSUR serves the region with educational offerings and service learning, and began exploring the complexities of graduate programming across WSU. As promised, the year has been a whirlwind…

Great Week for WSU-Rochester!

Great week for WSU-Rochester! Riverside Building design is in process. Planning for downtown and expanded programming is ramping up. Community partners are engaging in discussions about ways to collaborate. The Student Services Team at WSU-Rochester are working hard to up their game in serving adult students. Team WSU-Rochester rappelled a 9 story building to raise…

The New Stuff

The New Stuff In the past few weeks I have presented at a MnSCU conference, completed a lease, connected with colleagues on the Heart of the City committee, provided an annual update to the academic affairs team, and enjoyed a day in Austin celebrating the opening of a beautiful facility at Hormel Institute. Lori, WSU…