A more compassionate career

A More Compassionate Career

“I am a people person”, a frequent response to why do you want to become a nurse, teacher, social worker, and other professions that interact with people. This comment makes me wonder, what career is devoid of people? Does anyone seek that path? I think not, people are drawn to people. We seek connection and compassion in our friends, family and, on occasion, a stranger.

I live in a city where people come for a variety of reasons, but mostly seeking quality healthcare. In this community careers tend to have a compassionate foundation. If you take a close look, you will notice that businesses around the city hire professionals to provide a high level of compassionate service in every industry. If you interact with people, you are expected to interact with customers with kindness and compassion. An expectation and norm of compassion to others is a lovely and unique characteristic of Rochester.

I have given the characteristic of compassion and how it is taught a lot of consideration and believe compassion is an essential trait to a long and satisfying career. Reflecting on a more compassionate career is a natural fit for me as I have taught nursing students and administered nursing and health programs throughout my career. Compassion is an expectation in healthcare careers, but what about the other careers? Actually, the most effective sales, business, service, hospitality, and other professionals are those that demonstrate authenticity, which includes compassion. Valuing professional characteristics, including authenticity and compassion, is key to teaching students and launching individuals into successful careers.

Indeed, we should all be considering how to achieve a more compassionate career, and life.

Photo credit to Renee Rongen 🙂

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A Simple Thank You

The simple act of writing a thank you note is one of the most rewarding parts of my week. There are several people who have mentored this practice for me, my mother, my husband, my siblings, community leaders, and my team. I love working with people who reach out and express their gratitude. It seems simple, however the reality, for me, is that I don’t always have a chance to say thank you. For shame, right? Well, I decided there is a way to overcome the urgency of the moment, by reflecting and writing a simple note of appreciation. I do it more to center my life and reflect on the greatness around me.

Over the past 18 months I have had the honor of serving faculty, staff, students, and WSU in Rochester. This community has been welcoming and kind. Regardless of the community member or industry where they work, there has been a welcome and introduction of opportunities that seem uniquely Rochester. One such encounter and relationship that I would like to highlight as both mentor and friend is Don Supalla. He is a community treasure. He walks the walk of gratitude and recognition for great work. I am convinced that his budget for thank you notes outpaces my monthly cellular service costs. When I came to Rochester he welcomed me and we had coffee at Café Steam – for that introduction alone, I am grateful! During that initial visit and over the past year he has provided clear and succinct advice on navigating a new and exciting city. His advice has been true.

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There is another group of individuals who rock my world every day – the WSU Rochester staff and faculty. They work hard every day to identify ways to better serve students. When presented with a new opportunity they give it a whirl. Understanding that we are exploring together, I have found safety in their confidence and commitment to better student opportunities. They are true to the population in Rochester and beyond and have been true to me as I learn from their dedication. I am deeply grateful for the team, for Kristi, Brenda, Kelly, Trent, Diane, Jane, Sara, Carolyn, Christina, Sue, Ardell, Paula and Kyle. They are the steadiest of companions and are doing exceptional, often unrecognized work. Thank you!

Over my career I have learned to be grateful and appreciate each twist, turn, and personality. With every step there is something to appreciate, even with failure – we can celebrate the commitment of great people who weathered the storm with us. Celebrations seem even sweeter when we have a team that made the work possible. Everything is truly possible with a team and a culture of gratitude.

With appreciation and sincerity,

Jeanine

Trust, a rare gem

 

The only way I know how to trust you, is to trust you.

My approach to trust has always been to trust first and then evaluate. I am aware that this approach can result in disappointment, however, I just don’t know a better way. Beginning with trust is part of my authentic approach to people. As a relationship deepens and opportunities to strengthen trust occur, this is when trust can become stronger or weaker. Trust becomes stronger, for me, when promises and commitments are kept, and the individual follows through. Trust weakens when the opposite occurs, promises and commitments are not kept and the rationale is based on factors that imply the relationship is less important than other relationships.

Examples range from personal relationships to employment and sometimes both. Although commitments are not always possible to keep, the rationale for not following through and the frequency of failed commitments impact trust. Trust is tested in every relationship with each choice made by the individual. It is not a constant. True, you can build your trust “bank” with someone. However, rebuilding trust after consistent failure to support and follow through, is almost impossible.

Treasure and commit to those who you value having trust as a part of your relationship. Know that trust requires you to be vigilant and committed to following through with promises and commitments. Trust is different than care or love, you may care for someone and not trust them. And, don’t be surprised when you fail to follow through for someone that they are cautious or choose to not trust you.

I begin with trust as I believe in the possibility of a solid trusting relationship. I also know that trust is a rare gem. Consider your approach to trust…

Opportunities

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“That ship has sailed, sweetheart!” My husband replied to my concern about being named the Founding Dean of the School of Nursing. The School was a concept that brought complex academic programming under one administrative leader. It was innovative and collaborative. I had developed a business plan and worked with professionals from both institutions to establish success. Honestly, I hadn’t planned to be named the Dean as I am a good planner and developer. However, I said yes and had a great 3 and a half years of working with some high end professionals who educate a quality nursing workforce. This was an opportunity, not an expectation, it developed out of an idea.

Curious, how often opportunities are a combination of reaching out and engaging with people and professionals who have expertise in other institutions and professions. Courageously choosing a new and different path to address inefficiencies or problems instead of choosing a safe, well worn path. And, finally, engaging with a broad network that includes individuals who genuinely support your work and mission. These three elements are essential to responding to opportunities – 1. Networking; 2. Courage; and 3. Support (playing with a net).

In the above example I networked and established trust with both institutions for 3 years prior to transitioning to a School. It was hard work. My commitment to collaboration was sincere and, together, we found small successes, then bigger successes. Everything came together because those that were part of the team wanted opportunities for students.

Courage is a tough thing when you are walking into an unprecedented area, indeed it is the only time courage is actually needed. Regardless of the great criticism and confusion about complex systems, the approach worked. The questions reflected on the change of the norm and how that was an uncomfortable place to navigate. Courage takes conviction and understanding of complexity, and willingness to step into a place where the footing is unsure. It is scary, and exhilarating!

Finally, support is essential. I am privileged to “play with a net”. I had support from the administration in the School opportunity, I had and have support from my spouse. These are key to success. Further, I have a strong educational background and network that will support other directions and other opportunities.

Over the span of my career I have had many opportunities. At the moment the opportunity was presented, I was not always sure that the direction or choice was an opportunity that fit me and my future. Today, I am pleased to be in a new role where I engage with the community, connect community needs to higher education opportunities. I am blessed… “This ship is sailing”.

Breathing in a memory

Today is a great day for reflection. I say that just about every day. However, today it really has been thought provoking. I was up and getting ready for a morning with the Chamber MLK breakfast, one of my favorite events, and decided – today we take out the Dove. What?

Yes, Dove bar soap, the original (scent) is my favorite because it reminds me of my grandmother. I would walk into her farm house entry and there you would take your shoes or boots off and wash up before you came into her home. On the side of the small sink was a bar of Dove soap. For a farm house, I have to say, I only remember the smell of Dove soap at Grandma’s. I loved going to her house because there was always activity. Raising 15 children translates into a vibrant atmosphere! She was busy with baking or sewing or setting the table or cleaning up after coffee or lunch. I loved visiting with her because she had great stories about growing up, the depression and how she survived. Boy did she survive! She would share when it was just the two of us – rare and precious moments. Grandma Esther was not boastful or talkative as far as I could tell. However, she was wise.

I love the fact that the smell of Dove brings me back to Grandma Esther and her great stories, exceptional managerial lessons, and way of being. Today, I wish for all of you a moment of memories.

Blessings,
Jeanine

Platforming: A plan for personal success

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The Platform: New Beginnings

With the new year comes the idea of new beginnings and assessing how success will happen this year in our work, our families, our lives. The concept of a platform and how a platform supports the plan is an important “success” focused approach to life. By definition a platform is a declaration of principles adopted by a group and a flat surface or space for public discussion, the operating system where work begins (https://www.merriam-webster.com/dictionary/platform). Identifying the platform that works for your “new beginning” depends on your goals and audience. Your platform may need to be an education that aligns with your goals, work or intern experience that connects you to the right professions and professionals, or personal/team development. Recognizing your personal values, and motivation to follow-through provides the path to your personal platform.

Platform and Values
Values are personal, they tend to be identified by a work team or understood by a family, however the most powerful values are those that are lived everyday. I value transparency, honesty, integrity, personal accountability, and people. These values cross sect family, work, and family life for me. Think about your values – and name them.

Being Transparent: Sharing information to those that are impacted is key to identifying the best next step. Engaging in a thoughtful discussion based on all of the information has been key to landing on the best solution, collective wisdom. Don’t rely on the finite engagement of too few minds, be courageous and engage others to help with solutions.

Being honest seems like an easy approach – however, there is great risk to honesty. Owning the situation and sharing all of the related data, the feedback, the next steps and the possible impact on the future are all equally important. A leadership flaw I have witnessed is being honest about the present time versus the long term impact. Focusing on the now is a feel good approach to leadership. Everyone loves you today, which is an opportunity to feel good today. Although short-sighted, it is a great way to eliminate waves and controversy.

Integrity, another value, is complex and individually applied. Everyone has their own definition of integrity. Personally, my integrity is based on honesty, personal responsibility, and the greater good. Maintaining integrity informs and motivates my decisions and shapes my reflective process. Reflection is both meditative and serves as a personal growth approach for future choices. Consider your definition of integrity and how you evaluate and apply your definition to hard decisions (Integrity Is Easy, Until It Is Hard, https://gangeness.wordpress.com/2017/01/07/integrity-is-easy-until-it-is-hard/).

Personal accountability is all about the hard worker. Growing up on a farm has meant for me an ingrained daily routine and hard work. Days off don’t really happen. My brain is always considering the next steps, how to better help those I work for (students), and what would be the next, best, step for moving the goals forward to completion. I don’t need to be accountable to others, I am accountable to myself, a much more harsh judge. If I commit to a cause, I commit.

Finally, people matter. Seriously, I shouldn’t have to write this, but people matter. The number of times financial gain or frugality has translated into jeopardizing individual health and wellbeing astounds me. Justifying these actions is so pathetic and unreal I can hardly type these words. Undermining the personal experience and what an individual outcome is from any given situation makes me reflect on the Nuremberg Trials. Reflect on these trials and look up the word complicity (https://en.m.wikipedia.org/wiki/Nuremberg_trials). Note to reader: Rarely will you see this level of passion in my writing, why? BECAUSE PEOPLE MATTER.

Platform and Authentic Self
Once you identify what is important to you and your work (values), you can identify what makes you – you – your authentic self. Leading and working under these guidelines will feel natural, more comfortable, and people will draw to you as you will be seen as comfortable in “your own skin” – an authentic leader, and your true self. To be successful in any new beginning you need to set yourself up for success which only happens through strong connections with your values, and willing to risk exposing your authentic self to achieve greatness. Set yourself up for success – what is your platform for achievement?

Integrity Is Easy, Until It Is Hard

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Integrity Is Easy, Until It Is Hard

Integrity is one of those things everyone believes they have, which is based on… what exactly? Most people believe integrity is about doing what’s right.
Right for who?
Right for when?
What if the conditions change?
What if it is right for some but not others?

I find integrity to be complex and individually applied. Everyone has their own definition of integrity. Personally, my integrity is based on honesty, personal responsibility, and the greater good. When I am faced with a tough, complex decision I am forced to consider options for resolution. I find it easy, when I am not faced with a hard choice. When the choice is more challenging I consider the complexity and focus on my authentic leadership style and maintaining integrity. However, it is the harder choices that test integrity.

Several years ago I was a part of a small department on the verge of elimination due to the high costs and limited revenues. It was clear that we had an exceptional product. Students completing our program were exceptional, most going to graduate school, many leaders at their institutions. I began visiting with colleagues at community colleges and we found ways to partner. A way to offer students a way to transition from one degree to the next smoothly, without moving and in their own community. The offers to partner were more than we could accept. That is when choices became hard.

Overall, many great partnerships. However, not all of the discussions resulted in a partnership. Why? Because in one situation, the leader at the other institution wanted to align with us to pressure another partner into an agreement that benefited her institution. We walked away from the situation because it lacked integrity.

In this situation we would not be entering into an honest partnership. It was to manipulate another institution. Personal responsibility to students, faculty, and the institutions would have resulted in little gain, and it “just wasn’t right”. In the end we served the greater good by not aligning and allowing the other institutions to negotiate on their own. This is one situation where, to maintain my integrity, we walked away.

In contrast, there have been a number of situations recently where professionals affiliated with college sports have supported the student-athletes (1, 2). For them, it appeared, their integrity was about student athlete support. Others, considered the bigger impact of the situation (greater good), versus individual reform (blind support). I read the articles with great interest, these were professionals that were leaders in their fields. I was stunned and dismayed by their choices, however, couldn’t help think these people have a different “self” definition of integrity. Clearly, different than my definition which makes me think everyone has their own litmus test for integrity.

In summary, I believe fully engaged and authentic leadership involves difficult decision making, honest relationships, risk-taking, and balancing public perception with long-term investments. Central to the habits of this leader is the practice of reflection, reflecting on personal values and integrity when making decisions in complex conditions. Integrity grounds my work, it is not easy, it requires work and reflection (3).

1. http://www.usatoday.com/story/sports/columnist/brennan/2017/01/04/brent-musburger-joe-mixon-sugar-bowl-espn/96162474/
2. https://www.buzzfeed.com/tylerkingkade/minnesota-football-coach-fired?utm_term=.bpr56L3ZK#.ftPXljoOa
3. http://www.leadershipvisionconsulting.com/what-we-learn-by-listening/